Our process - How we work

Discover

We start by getting a clear, structured understanding of your business, your store, and your goals. This phase is about facts, not guesswork:

  • We analyze your Shopify store and current tech stack to assess performance and limitations.
  • We review your digital presence to identify what’s working and what needs improvement.
  • We study your industry, competitors, and target audience to define opportunities.
  • We map out risks, blockers, and growth levers based on real data.

This gives us the insights we need to build solutions that are practical, personalized, and built for long-term impact.

Included in this phase

  • Store performance audit
  • 1:1 Strategy call
  • UX and design review
  • Competitor research
  • Customer journey mapping
  • Analytics check

Listen

Once we understand your business, we focus on your goals.

  • We discuss your short and long-term objectives.
  • We clarify what success looks like for you, and what must happen to get there.
  • We note your past experiences, concerns, and expectations (the details others miss).
  • We keep communication open and honest, so nothing gets lost in the process.

This step ensures we’re not just delivering features — we’re solving the right problems, the right way

Included in this phase

  • Strategy alignment
  • Goal setting session
  • Notes on pain points and past blockers
  • Success metrics and KPIs

Analyze & Create

With clear goals and data in hand, we move into execution planning with focused strategy and smart solutions.

  • We break down everything we’ve learned to define the smartest path forward.
  • We create custom strategies, technical plans, and solution drafts tailored to your goals.
  • We walk you through each idea with clear reasoning and expected outcomes.
  • We adapt based on your feedback to make sure the plan is sharp and aligned.
  • Once approved, we move straight into execution — whether it’s code, design, integrations, or all of the above.

You stay involved throughout — but we handle the heavy lifting. This is where things start to take shape.

Included in this phase

  • Strategic planning document
  • Technical architecture draft
  • Execution roadmap
  • Feedback & revision loop

Get started today with a free systems consultation

Our hubs

  • Headquarter
    Via Fiochetto, 13
    10152, Turin, Italy
  • Otium Rooftop
    Via Ermanno Fenoglietti, 20
    10126, Turin, Italy