Our process - How we work

Discover
We start by getting a clear, structured understanding of your business, your store, and your goals. This phase is about facts, not guesswork:
- We analyze your Shopify store and current tech stack to assess performance and limitations.
- We review your digital presence to identify what’s working and what needs improvement.
- We study your industry, competitors, and target audience to define opportunities.
- We map out risks, blockers, and growth levers based on real data.
This gives us the insights we need to build solutions that are practical, personalized, and built for long-term impact.
Included in this phase
- Store performance audit
- 1:1 Strategy call
- UX and design review
- Competitor research
- Customer journey mapping
- Analytics check

Listen
Once we understand your business, we focus on your goals.
- We discuss your short and long-term objectives.
- We clarify what success looks like for you, and what must happen to get there.
- We note your past experiences, concerns, and expectations (the details others miss).
- We keep communication open and honest, so nothing gets lost in the process.
This step ensures we’re not just delivering features — we’re solving the right problems, the right way
Included in this phase
- Strategy alignment
- Goal setting session
- Notes on pain points and past blockers
- Success metrics and KPIs

Analyze & Create
With clear goals and data in hand, we move into execution planning with focused strategy and smart solutions.
- We break down everything we’ve learned to define the smartest path forward.
- We create custom strategies, technical plans, and solution drafts tailored to your goals.
- We walk you through each idea with clear reasoning and expected outcomes.
- We adapt based on your feedback to make sure the plan is sharp and aligned.
- Once approved, we move straight into execution — whether it’s code, design, integrations, or all of the above.
You stay involved throughout — but we handle the heavy lifting. This is where things start to take shape.
Included in this phase
- Strategic planning document
- Technical architecture draft
- Execution roadmap
- Feedback & revision loop
Get started today with a free systems consultation
Our hubs
- Headquarter
Via Fiochetto, 13
10152, Turin, Italy - Otium Rooftop
Via Ermanno Fenoglietti, 20
10126, Turin, Italy